Corporate life

Improving the service quality in development of employees

In the Vipservice holding personnel training is one of the priority tasks in the structure of development and strengthening of entire business positions. There are programs for mid-level employees (for example, a series of Excel literacy courses for non-financial departments) and also training for top management (MBA by HSE).

Another training has recently taken place in the company. This time the focus is on working with such important aspects of business communication as sales techniques and negotiations. It is a short intensive course which takes a whole working day and includes both a theoretical block and case studies. Besides, what is especially important, in regard to the practical part, the work is carried out with each participant; Also feedback is given to absolutely everyone feedback from a coach.

For reference: the speaker is an active Product Marketing and Training Manager at Bentley Russia. He worked with brands such as Hyundai, Skoda, Bentley; dealers: Avilon, Major, Merkury, TransTechService (Kazan), Avtomir, Agat, Favorit Motors, and Kluch Key and has joint projects with Yandex, Lamboghini, Audi, and EuroLiftMash. Geography of trainings held is also extensive: Moscow, St Petersburg, Kazan, Novosibirsk, Krasnoyarsk, Surgut, Tyumen, Sochi, Krasnodar, Samara, Nizhny Novgorod, Khabarovsk, Irkutsk, Rostov-on-Don, Chelyabinsk, Yekaterinburg, and Orenburg.