Note to regions! VIP-Service operates a 365/7/24 federal number 8-800-770-07-71, toll-free, specially for customer support of its regional sub-agents. When calling the federal number, follow the voice instructions to be put through to a specific customer support. Note! When calling the federal number, you can use the same extension numbers of financial supervisors and customer support that you see below.
General questions on issuing air and train tickets, questions on working with the «Personal Account »
Every day, around the clock +7 495 626 4801, ext. 1, portticketshelp@vipservice.ru
Air ticket return or exchange
Every day, around the clock +7 495 626 4801, ext. 3, portticketshelp@vipservice.ru
Issuing charter tickets
Mon-Fri, 09:00 - 6:00 PM Moscow time
+7 (495) 626-46-31
ext. 1001, 1026, 1022, 1029
charter@biletix.ru
m.kostromina@biletix.ru
Technical support
Mon-Fri, 09:00 - 7:00 PM
tsupport@vipservice.ru
Important! If the list does not open, follow the link.
Customer support
Mon-Fri 9:00 – 18:00 (Moscow time) +7 495 626 4888+7 495 626 4888, ext. as per list
Financial supervisors
Mon-Fri 9:00 – 18:00 (Moscow time) +7 495 626 4888+7 495 626 4888, ext. as per list
How to find us:
105082,
17 Perevedenovsky per., bld. 1, Moscow
Tel./fax: +7(495) 626-48-88
Metro station Baumanskaya, Elektrozavodskaya