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Customer relationship management

New technologies give rise to new tools for interacting with customers. Modern commercial organizations succeed by collecting as much information as possible about consumers of their products and services. Thanks to analytical data, call-centers and automated information systems, it became possible and beneficial to interact with each client - as the only one.

The CRM holding production history began in 2015. Now, it is a scalable and business-specific system. The Vipservice team, while adapting the customer relationship management system to the specifics of passenger transportation, has gained a unique experience that they are happy to share with partners.

The peculiarity of proposed solution lies in close integration of classical CRM processes with the industry specifics. More than 30 such business processes are implemented in the system. In particular, management of configuration units (GDS / CRS offices, consoles, validators, references, connections, etc.), claims handling with customers and suppliers, processing requests, generating printed forms of documents, preparing invoices, etc. The system is highly adaptable for both the supplier and the Agent/Subagent.

The system has all the modern CRM regular functionality:

• Attracting and contracting customers using sales funnel
• Maintenance of business relations with clients through events and communications
• Process automation
• Marketing and e-mail distribution
• Reports and analytics

By sharing technology, we increase efficiency and open up new opportunities!


Are you interested in our solution? We are interested in developing cooperation with you!

Sergey Khmelnitsky
Managing Director of Information Systems Development